Returns & Refunds
Returns & Refunds
Last updated: 20/06/205
We get it. Sometimes the size is off, the vibe isn’t right, or you accidentally ordered two beanies at 2am mid-scroll. Whatever the reason, we’ve got your back.
🕒 Return Window
You’ve got 30 days from the delivery date to return or exchange an item.
No dramas — just don’t wear it on a full-day mission then try to send it back covered in pie crumbs.
📦 What Can Be Returned
- Items must be unworn, unwashed, and in original condition
- In resaleable shape — no sweat stains, weird smells, or poo stains.
- Sale items = final sale unless faulty
🔁 Exchange
Need a different size or colour? Easy.
Flick us an email at mountaingskag@gmail.com, let us know what you need, and we’ll sort you out if stock allows.
We don’t hold items, so act quick if you’ve got your eye on something.
💸 Refunds
Once we get your return back and give it the thumbs up, we’ll process your refund back to your original payment method.
- Refunds usually hit within 3–5 working days
- We’ll email you when it’s done
- Original shipping costs are non-refundable (couriers don’t work for free, we checked)
🧭 How to Return
- Email us at mountaingskag@gmail.com with your order number and what you'd like to return/exchange
- We’ll reply with the return address and instructions
- Post it back to us (you cover return shipping)
- Once we get it, we’ll inspect it and process your request
📉 Faulty or Wrong Item?
If we’ve mucked something up, like sent you the wrong size, or a misprinted tee — we’ll fix it fast and cover any shipping.
Email us with photos and we’ll make it right, no questions asked (well maybe one or two).
Questions?
Email us anytime at mountaingskag@gmail.com
We’re here to help — even if you’re just returning something because your partner said you have “too many caps already.”